Frequently asked questions
What is the return policy?
At Cocotte Active, your comfort means everything to us - but for hygiene reasons, all socks are final sale.
That said, if your order arrives damaged, defective, or not quite right, please reach out within 7 days of delivery and we’ll make it right.
Every pair is carefully checked before it ships, but if something slips through, we’ll happily send a replacement or issue store credit.
Thanks for understanding and for supporting small - every order keeps our little movement growing 💛
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.